Returns & Exchanges
We want all of our Parodybill fans to be 100% happy with your purchases! If you need to make a return or exchange, please follow these steps:
STEP 1: Review our return policy below
We gladly accept returns and exchanges of unused merchandise within 30 days of your purchase date. If more than 30 days have passed since your purchase date, unfortunately, we are unable to offer a refund or exchange. To be eligible, the items you wish to return or exchange must be unused, in the same condition that you received them, and in the original packaging. Posters must be rolled up in their original tubes, without folds or creases. Shirts and apparel must be put back into their original plastic packaging. Mugs must be unused and still in their cardboard packaging. Several types of goods are exempt from being returned, including gift cards, custom creations, and sale items. To complete your return, we require your proof of purchase in the form of your Parodybill order number, beginning with PB. Please note that while we do not charge a re-stocking fee, you are responsible for paying to ship any items back to us. Your original shipping fee is not refundable.
STEP 2: contact us using this form
Please fill out the form below and be sure to include your email address, order number, and reason for return or exchange. We will reply as soon as possible with instructions for returning your item(s).
STEP 3: ship your items back to us
Once you have messaged us using the form above and we have responded with confirmation, you may ship your item(s) to us at the address below. If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
11025 WESTLAKE DR
CHARLOTTE, NC 28273, USA
*Please be sure to include your 10-digit order number, beginning with "PB".
We will send you an email to notify you that we have received your returned item(s) in its original condition. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. If you've been approved for a refund, but you haven't received the credit to your original method of payment after 3-5 business days, first check your account again and contact your bank or credit card to see if the transaction is in process. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact us using the form above, or email us at email@example.com. Happy shopping!
Updated July 8, 2018